Empathy Training offers fascinating ‘must have’ two day courses, with follow up coaching, which give delegates a unique insight into themselves and how others ‘tick’.

Our approach to all training is to make it motivational, highly participative and relevant. We facilitate the participates to practice their new founds skills by working with real life situations, ‘interviewing’ people not known to them and coaching them live on the application of the approach, ideas and content. This makes the programmes highly dynamic, practical, fun and memorable.

Empathy courses, which include a follow up review and coaching session, are available for specific areas of your business:

:: EMPATHY SELLING

Learn to create rapport with even the most difficult of buyers and decision makers and adopt different ‘personality based’ sales strategies that win!

:: EMPATHY MANAGEMENT

By reading the different personality styles in your team, learn how to better manage, motivate and transform their performance.

:: EMPATHY CALL CENTRES

Call Centre staff learn how to recognise the personality of their customer and then deal with them in the way that they want to be dealt with. Thus leading to an extraordinary customer experience.

:: EMPATHY TEAM

Project team members learn how to communicate more productively, manage conflict and create good team spirit, reducing project wastage and risk.

Copyright © 2005–2009 Empathy Training Ltd. All rights reserved.